Privacy Policy

Introduction

Recovie (“we,” “us,” or “our”) is operated by OMNISPHERE LLC, a company registered in New Mexico, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at recovie.com, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

This policy applies to all information collected through our website, email correspondence, and any related services, sales, marketing, or events. For region-specific rights and disclosures, please refer to our supplementary regional privacy policies linked in the Regional Privacy Rights section below.

Information We Collect

Personal Information You Provide

When you make a purchase, create an account, subscribe to our newsletter, submit a product review, or contact us, we may collect the following personal information:

•       Full name

•       Email address

•       Phone number

•       Shipping and billing address

•       Payment information (credit card number, expiration date, CVV), processed securely through Shopify Payments, Apple Pay, Google Pay, or Shop Pay and never stored on our servers

•       Order history and transaction details

•       Product reviews, ratings, and uploaded photos (collected via Loox)

Device and Technical Information

When you visit our website, we automatically collect certain technical information, including:

•       IP address

•       Browser type and version

•       Operating system

•       Device type (desktop, mobile, tablet)

•       Referring URL and exit pages

•       Date and time of your visit

Usage Data

We collect information about how you interact with our website, including:

•       Pages visited and time spent on each page

•       Products viewed, searched for, or added to cart

•       Click patterns and navigation paths

•       A/B testing variant assignments (via ABConvert)

•       Shopping cart activity and checkout behavior

Information from Third Parties

We may receive information about you from third-party sources, including Shopify (our ecommerce platform), payment processors, analytics providers such as Google Analytics, and review platforms such as Loox. This information is used in accordance with this Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

•       Order fulfillment: Processing, shipping, and delivering your orders, and sending order confirmation and shipping notification emails.

•       Customer service: Responding to your inquiries, resolving disputes, and providing support regarding orders or products.

•       Marketing communications: Sending promotional emails, product recommendations, and special offers, but only with your consent. You may opt out at any time.

•       Website improvement: Analyzing usage data and A/B testing results (via ABConvert and Google Analytics) to improve website functionality, user experience, and product offerings.

•       Review collection: Sending post-purchase review request emails through Loox to gather authentic customer feedback and photos.

•       Fraud prevention: Detecting and preventing fraudulent transactions, unauthorized access, and other illegal activities.

•       Legal compliance: Meeting legal obligations, resolving disputes, and enforcing our agreements.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of service providers who assist us in operating our business:

•       Ecommerce platform: Shopify hosts our online store and processes order data on our behalf.

•       Payment processors: Shopify Payments, Apple Pay, Google Pay, and Shop Pay process your payment information securely. We do not have direct access to your full payment card details.

•       Analytics providers: Google Analytics collects anonymized website usage data to help us understand traffic patterns and improve our site.

•       A/B testing: ABConvert processes usage data to run website optimization experiments.

•       Review platform: Loox collects and displays customer reviews and photos on our behalf.

•       Email marketing: Our email marketing platform sends transactional and promotional communications on our behalf.

•       Shipping carriers: We share your shipping address and contact information with carriers to fulfill and deliver your orders.

We may also disclose your information if required to do so by law, in response to a valid legal process (such as a subpoena, court order, or government request), or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small text files stored on your device that help us recognize you on return visits.

We use the following types of cookies:

•       Essential cookies: Required for basic site functionality, such as maintaining your shopping cart and processing checkout.

•       Analytics cookies: Used by Google Analytics to collect anonymized data about website usage and performance.

•       Functional cookies: Remember your preferences, such as language and region settings.

•       Marketing and advertising cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

•       A/B testing cookies: Used by ABConvert to assign you to experiment variants and track results.

For more detailed information about the specific cookies we use and how to manage your cookie preferences, please visit our Cookie Policy page.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

•       Order records and transaction data: Retained for a minimum of seven (7) years to comply with tax, accounting, and legal obligations.

•       Account information: Retained for as long as your account remains active. You may request deletion of your account at any time.

•       Marketing preferences: We retain your email address and marketing consent status until you unsubscribe or request deletion.

•       Analytics and usage data: Aggregated and anonymized data may be retained indefinitely for statistical analysis. Identifiable usage data is retained for up to twenty-six (26) months in accordance with Google Analytics data retention settings.

•       Customer reviews: Reviews and associated photos submitted through Loox are retained for as long as they remain published on our site, unless you request removal.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

•       Right of access: You may request a copy of the personal information we hold about you.

•       Right to correction: You may request that we correct any inaccurate or incomplete personal information.

•       Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.

•       Right to opt out of marketing: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

•       Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format.

•       Right to restrict processing: You may request that we limit the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at support@recovie.com. We will respond to your request within the timeframe required by applicable law. For rights specific to your region, please see the Regional Privacy Rights section below.

Regional Privacy Rights

In addition to this Privacy Policy, we maintain dedicated regional privacy policies that provide further detail on your rights under specific data protection laws. These supplementary policies should be read in conjunction with this Privacy Policy.

European Economic Area (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority. For full details, please see our GDPR Privacy Policy.

California (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale or sharing of your personal information. We do not sell your personal information. For full details, please see our CCPA Privacy Policy.

Japan (APPI)

If you are located in Japan, you have rights under the Act on the Protection of Personal Information (APPI). For full details, please see our APPI Privacy Policy.

Brazil (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD). For full details, please see our LGPD Privacy Policy.

Canada (PIPEDA)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). For full details, please see our PIPEDA Privacy Policy.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

•       SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.

•       PCI DSS compliance: Our ecommerce platform, Shopify, is certified Level 1 PCI DSS compliant, the highest level of payment card security certification.

•       Secure payment processing: Payment information is processed directly by our payment processors (Shopify Payments, Apple Pay, Google Pay, Shop Pay) and is never stored on our servers.

•       Access controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@recovie.com.

Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by posting the updated policy on this page and updating the “Last Updated” date below. For significant changes, we may also notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@recovie.com

Phone: +1-800-796-7258

Mailing Address:

OMNISPHERE LLC

1209 Mountain Road PL NE, STE N

Albuquerque, NM 87110

United States

Last Updated: April 2026